For the purpose of the relevant data protection regulations, Natural Breakthroughs Research LLC are the “data controller” of your information. We are located at Zuercherstrasse 161, 8010 Zurich, Switzerland. If you have any questions about how we protect or use your data, please email us at [email protected].
What personal information do we collect?
We collect your personal information in order to provide and continually improve our products and services.
Here are the types of information we gather:
Information you give us:
We collect, and associate with your account, the information you provide to us when you fill in our order form. This may include your name, physical address, payment info, email address and phone number.
We also collect your IP address when you place an order on our website.
And we collect the phone numbers used to call our customer service number.
Why do we process your data?
We collect and use the personal data described above in order to provide you with our services in a reliable and secure manner. We also collect and use the personal data for our legitimate business needs, more specifically, to carry out our obligations relating to your contract with us and to provide you with the information, products and services.
More specifically we use your personal information to process orders, deliver products, process payments, and communicate with you about orders and products. For example, we will use your physical address to ship your order to you. And if we have trouble processing your order, your contact information will be used to get in touch with you.
We will also use your personal information to communicate with you by responding to your requests, comments, and questions. If you contact us with questions or concerns about our services, we may use your personal information to respond.
We also process personal information to prevent and detect fraud and abuse in order to protect the security and safety of our customers, Natural Breakthroughs Research, and others.
Purposes for which we seek your consent.
We may also ask for your consent to process your personal information for a specific purpose that we communicate to you. When you freely consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop processing of your data for that specific purpose. This will not affect your ability to keep receiving our other services, if you’d wish to do so.
Third Party Service Providers
Transfer out of the European Economic Area
In order to provide our services to you, it is sometimes necessary for us to transfer your data to third parties outlined above which may be based outside of the EEA. In these cases, we ensure that both ourselves and our partners take adequate and appropriate contractual, technical, physical and organisational security measures to protect your data.
How long do we keep your data
We’ll delete your information after 7 years of inactivity. This means that if you don't order any of our products or services for a period of 7 years, your information will be deleted. In case you afterwards decide to return as a customer it may be possible our product pricings have increased and we may no longer be able to offer the same product at the price which you paid originally, since we won't have any record of that anymore.
You can ask us to see the information we have on file about you. And you can ask us to change it, correct it, delete it, or restrict how we use it.